If you are unhappy with your order and would like to return them, we accept returns of unused hair extensions in their original packaging. Please do not separate the hair extensions from their original binding if you plan to return them. Because of the nature of our products, we cannot accept used hair extensions. A full refund will be processed back to your original form of payment once we receive the extensions.
If your extensions are damaged when you receive them, we would be happy to exchange them for you.
Please use the contact form on our contact page to initiate a return request and we will provide you with the next steps.
**If your order seems to have gotten lost in transit and you have already been given the tracking information, please contact the designated carrier before contacting us. Once the package leaves our posession, the carrier can provide you with more information than we are able to.